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Shipping & Returns

Payments
Checkout payments can be made through PayPal or bank deposit. Payment must to made immediately upon checkout
Please use your Order Number as the reference
Postage
All parcels are sent via Australia post with tracking. if you have not recieved your parcel within one week please contact us for the tracking number.

Bumcheeks now offers flat rate shipping of $8.95 on all orders under $100 within Australia

All overseas order shipping will be calculated at checkout based on Australia post Airmail rates.

Bumcheeks does not take responsibilty for orders lost in the post. all orders have tracking numbers that will be supplied to you upon request. 

Product Warranties & Exchange
Bum Cheeks stands behind the workmanship and quality of all properly cared for products for 6 months from the date of purchase.
Our product guarantee covers all snap, elastic and fabric components of our nappies.


Should you find any fault with your Bum Cheeks products, please Let us know immediately.

You will be required to write a detailed letter so that we can better understand the problem you are experiencing, and this letter is to be completed and sent back to us with the items of concern.
Postage is covered by us on any faulty items.
We will repair or replace any FAULTY goods up to 6 months from the date of purchase.
This guarantee is valid for the ORIGINAL purchaser only, and proof of purchase will be required, so be sure to hang on to your receipt for any warranty claims.

Please be aware that should any items be sent back to us and they are deemed
not to be faulty, you will be responsible for all postage costs associated with the products being delivered to and from our facility.

The Bum Cheeks product guarantee does NOT cover:

  • leaking (except as related to a manufacturing defect)
  • mis-care (care instructions provided with each purchase are to be followed precisely, or warranty is void)
  • wear and tear (pilling, loss of fluff over time, gradual slackening of elastic over time, thinning of fabric over time etc.)


Returns & Exchange
Brand new unwashed Items will be exchanged within 7 days if you choose the wrong size or colour. Customer is responsible for all postage costs.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.



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